Alo Yoga — Sales & Service Lead (full-time)

Alo Yoga (Coming Soon!)

Overview
The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

Responsibilities

  • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  • Leads by example and inspires staff in daily operations and guest experience.
  • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
  • Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
  • Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Qualifications

  • 2+ Years prior work experience in a client-centric, sales environment
  • Proven leadership capabilities demonstrating excellent decision making
  • Values feedback, receptive to receiving feedback and eager to provide
  • High energy, upbeat and enthusiastic with the ability to integrate fun and work
  • Self-motivated with a desire to achieve results and excel individually, and as a team
  • Excellent interpersonal and written communication skills
  • Aligns with and embodies Alo’s guiding principles
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