Design Specialist – The Container Store

The Container Store

Overview:

The Design Specialist position is skilled in the design and sales of custom closets and other storage and organization solutions.  This position is a strong leader and role model who displays excellent selling skills while maintaining a focus on exceptional customer service.  This is a full-time, hourly, non-exempt position.

Position Reports To:

General Manager or Custom Closets Sales Manager (if applicable)

Principal Duties and Responsibilities:

• Consistent and concise communication to customers and others
• Collaborates and communicates with the customer to design and present projects and customized plans in a clear and professional manner
• Closes sales efficiently, builds repeat and referral business
• Collaborates, partners and maintains consistent communication with Store Leadership, Store Employees and corporate partners to seamlessly complete projects from inquiry to installation to achieve personal sales goals and other goals
• As a brand ambassador, enthusiastically drives, motivates and supports all company initiatives by modeling and coaching professional and productive behaviors with store employees to achieve store and other goals
• Remains current with The Container Store training, selling, product knowledge, promotions, processes and philosophies when interacting with customers, CSD, store employees and Installation
• Proficiently and consistently uses company tools and email
• Actively leads and participates in the daily maintenance of the custom closets showroom and visual presentation of the store
• Provides consistent communication to the Store Leadership, Custom Closets Market Manager and Area Director on projects, sales, customer service, processes, areas of opportunity and celebrations
• Leads the salesfloor and performs other tasks or duties in partnership with Managers
• Handles cash and other valuables appropriately and securely
• Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
• Assists customers with personal confidential information related to the Company credit card and application process
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

Experience and Skills Required:

• College degree preferred
• 2-5 years sales and clientele experience preferred
• Design experience and spatial intelligence
• Excellent communication and follow-up skills
• Maintains professional appearance and wears required dress code when representing The Container Store
• Knowledge and passion for following trends in the custom closets and retail industry
• Strong computer skills: proficiency in Outlook, Word and knowledge of Excel and Salesforce or Customer Relations Management tools
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Physical Demands:

Amount of Time by Activity:

• Standing, 75%
• Walking, 75%
• Sitting, 0%
• Use of Hands, 80%
• Reaching With Hands and Arms, 75%
• Climb and Balance, 25%
• Stoop and Kneel, 25%

Weight To Be Lifted or Force Exerted:

• Up to 10 Pounds, 90%
• Up to 20 Pounds, 50%
• Up to 50 Pounds, 10%
• Up to 100 Pounds or More, 0%

In order to best perform these responsibilities, employees must be able to communicate face-to-face and on the phone with or without reasonable accommodation.

Clear Vision at 20 Feet or More

Ability to Identify and Distinguish Color

Three Dimensional Vision, Ability to Judge Distance and Spatial Relationships

The company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.