Gorjana – Store Manager

Gorjana

gorjana is coming soon to The Street! At gorjana, we act with INTENTION, exude PASSION for business, and strive to be UNIQUE in all that we do. We PRESUME TRUST in each other and make the commitment to measure by the standards of FAIRNESS.

• INTENTION (How We Act): honest, respectful, generous, thoughtful, purposeful
• PASSION (How We Live): competitive, optimistic, motivated, selfless, problem-solver
• UNIQUE (How We Work): innovative, efficient, adaptable, collaborative, aligned
• PRESUME TRUST (How We Communicate): authentic, clear, transparent, proactive, receptive
• FAIRNESS (How We Measure): equality, clear, timely, expectations, objective

We are always looking for new team members. We value adaptable self-starters with a positive attitude.

About This Role:

The Store Manager will be charged with the successful tactical execution of all aspects of retail store objectives including the achievement of sales, staff education and training, customer service, clienteling, visual merchandising and overall brand standard execution.

Your Day-to-Day May Include:

Sales Leadership

• Responsible for personal, team and store sales and KPI’s
• Running effective contests/incentives to drive sales
• Drive and contribute to personal and overall company goals
• Assist and encourage customers to sign up for our mailing list
• Serve as a brand ambassador by wearing the product, providing company background information and product knowledge

Training + Development

• Onboard and train new associates
• Provide consistent performance management with each stylist
• Ongoing staff training through store meetings, one on ones and group trainings
• Deliver updates to team and ensure the information has been properly utilized

Customer Service

• Ensure team is delivering exceptional customer service to guests
• Respond to customer complaints and concerns in a professional manner while being resolution-oriented

Operations:

• Daily Store Operations
• Scheduling
• Overseas Opening/Closing duties
• Maintain proper store environment and presentation
• Uphold standards of the gorjana brand

Reporting/Inventory:

• Sales Analysis and item breakdown to corporate on a daily, weekly and monthly basis
• Maintain sales records for inventory control
• Manage product shipments and back stock levels

Merchandising

• Assist in display of merchandise/execute gorjana brand VM standards
• Partner to get reordered in needed items based on sell through
• Identify key areas that are being shopped in the store, partner on floor moves if updates are needed mid-season

Recruiting

• Maintains store staff by recruiting, selecting and onboarding their store team

You Could Be Great For This Role If:

• You have a proven track record leading a stellar retail sales team
• You are a top salesperson yourself and always seek to improve
• You pride yourself on providing top-notch customer service
• You have ample experience with reporting, operations, inventory and VM
• You enjoy working in a fast-paced, dynamic environment
• You can easily pivot at a moment’s notice and adjust to meet changing demands

Ideally, We’re Looking For:

• A strong leader with knowledge of developing and nurturing top-performing sales teams
• A knowledgeable accessories all-star salesperson with a passion for gorjana jewelry
• A team-player who is eager to roll up his/her sleeves and work alongside colleagues to exceed goals and metrics

Perks:

• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period may apply)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills