Project Specialist – The Container Store

The Container Store

Overview:

The Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order. This is a full-time or part-time, hourly, non-exempt position.

Position Reports To:

Visual Manager or Operations Manager

Principal Duties and Responsibilities:

• Welcomes and greets all customers either as Host in the front entrance or throughout the store
• Connects with our customers throughout the store suggesting solutions to their organizational challenges
• Designs and sells custom closets and other storage and organization solutions
• Serves as a register person with strong focus on providing a great customer experience during check out
• Introduces and enrolls customers in our rewards program
• Works merchandise processing during early morning or evenings (based on the schedule)
• Maintains the Sales Floor – keeping shelves full and presented according to our brand standards.
• Supports carryout to our customers cars whether through curbside or in the parking lot/garages.
• Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
• Processes customers’ orders for curbside pick-up and/or delivery
• Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
• Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
• Actively engages with customers to solve their organizational challenges
• Handles cash and other valuables appropriately and securely
• Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
• Assists customers with personal confidential information related to the Company credit card and application process
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

Experience and Skills Required:

• High school diploma preferred
• Retail sales experience a plus
• Strong computer skills
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Physical Demands:

Amount of Time by Activity:

• Standing, 50%
• Walking, 50%
• Sitting, 0%
• Use of Hands, 80%
• Reaching With Hands and Arms, 80%
• Climb and Balance, 40%
• Stoop and Kneel, 40%

Weight To Be Lifted or Force Exerted:

• Up to 10 Pounds, 75%
• Up to 20 Pounds, 50%
• Up to 50 Pounds, 25%
• Up to 100 Pounds or More, 0%

In order to best perform these responsibilities, employees must be able to communicate face-to-face and on the phone with or without reasonable accommodation.

Clear Vision at 20 Feet or More

Ability to Identify and Distinguish Color

Three Dimensional Vision, Ability to Judge Distance and Spatial Relationships

The company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.