Scoop Shop Manager – OddFellows

OddFellows Ice Cream Co.

OddFellows Ice Cream Co. is hiring a Shop Manager! The Shop Manager is responsible for all matters pertaining to day-to-day operations in their shop, serving as the lead brand representative for OddFellows in the community. Reporting to the Director of Operations, the Shop Manager guides a team of store-specific Shift Leads and Dip Experts, leading with a singular focus on sharing the best possible ice cream experience with the world. Starting pay is $18-21 an hour and applicants can expect to earn $23-30 per hour including tips!

Key Responsibilities

The Shop Manager is responsible for all day-to-day operations of the Chestnut Hill shop. These include:

  • Upholding brand, product, and shop cleanliness standards;
  • Leading by example in service;
  • Manage the monthly P&L to increase sales and minimize costs;
  • Ensuring all financial and other administrative duties are completed accurately and promptly in accordance with company standards;
  • Maintaining par levels of ice cream, retail and merchandise items, as well as dry goods and cleaning supplies through regular inventory counts and timely ordering;
  • Scheduling and weekly payroll, including serving as floor coverage as last resort;
  • Hiring, onboarding, training, and performance reviews;
  • Ongoing training and implementation of new products and service;
  • Ensuring all equipment is clean and in good working order through management of preventative maintenance schedule;
  • Maintaining a safe, secure, hygienic environment through compliance with local Health Code, ServSafe standards, and company guidelines;
  • Ensuring guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.

Experience & Requirements

  • Has management experience or equivalent; restaurant or café management (and a knowledge and love of craft food and beverage) preferred;
  • Must hold applicable certifications as required by local health authorities (ServSafe Certification, and Certificate of Allergen Awareness);
  • Must work at least one weekend (Saturday or Sunday) floor shift of at least six hours weekly, as well as a mix of daytime and night shifts;
  • Excellent interpersonal and customer service skills;
  • Is organized and takes ownership of their space and projects; solution oriented;
  • Is calm under pressure and handles adversity well;
  • Understands what makes OddFellows special and is zealous about sharing it;

Physical Requirements

Must be able to lift 25 lbs (50 lbs with a partner) and stand for 4 hours.

Job Type: Full-time

Pay: $18.00 – $21.00 per hour


  • Flexible schedule


  • Day shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Do you have, or are you willing to earn, a valid ServeSafe Certificate for the State of Massachusetts?


  • High school or equivalent (Preferred)


  • Restaurant Experience: 2 years (Preferred)
  • Management: 1 year (Preferred)

Work Location: One location

Apply Now