Skin Spa New York – Spa Management

Skin Spa New York is one of the largest spa and lifestyle brands operating since 2005, with locations in NYC and Boston, providing a wide range of services including skincare, laser hair removal, waxing, massage, advanced skin treatments, body treatments, and a broad range of laser anti-aging treatments with cutting edge technology.

Job Description:

The ideal candidate for this position is an inspirational and reliable team leader and team player with a strong yet friendly personality. One that will be focused, hard-working, and an excellent multi-tasker. Experience with multi-line phones and computer savvy. Prior spa management experience is required, medical spa experience is preferred. Key skills for this position are a strong communicator, team builder, experience in customer relations, handling laser equipment, and must possess a calm and professional demeanor at all times. If you love the medical spa industry and are ready to grow with a dynamic company, then this is the place to be!

• Friendly, Motivational, Proactive, and Professional Team Leader.
• Dedicated Brand Representative and Team Builder.
• Excellent Customer Service and Sales Experience.
• Excellent Phone Manners and Communication Skills.
• Strong Multi-tasking, Problem Solving, and Organizational Skills.
• Experience in a medical spa setting with a passion and keen understanding of esthetics and massage services including product lines.
• Resolving client concerns in a professional manner.
• Experience in HIPAA-compliant appointment booking systems.
• Cashier/Money Handling experience.

Responsibilities:

• Client interfacing position operating from the front desk.
• Monitoring and maximizing daily schedules and staffing.
• Maintaining a full schedule book and driving sales and promotions, including membership and retail sales.
• Oversee the daily operations of a busy medical spa.
• Training and overseeing front desk staff.
• Enforce and maintain protocols and performance goals.
• Build, support, and maintain strong, positive workplace culture.
• Review feedback, monitor, and respond to surveys and reviews.
• Respond to all incoming client-related communications and follow-up calls.
• Maintain a clean and safe spa environment, including a waiting area.
• Create reports for staff and corporate.
• Payroll and commission reporting.
• Staff Meetings.
• Staff reviews and metrics.
• Inventory, Backbar & Supplies including restocking of retail and product displays.
• Maintaining a clean and professional image.

Requirements:

• Must be able to work Full Time – 40 hours per week (one weekend day is required).
• 3-4 years in a retail and sales setting, with Medical Spa or Day Spa experience.

Benefits available including:

• Health Insurance.
• Transit & HSA.
• 401K.
• Employee Discounts.
• Friends & Family Discounts.

VISIT US HERE:
www.skinspanewyork.com/
https://thomelznerskincare.com/
www.facebook.com/skinspanewyork
www.instagram.com/skinspanewyork
www.twitter.com/skinspanewyork
https://skinspanewyork.com/pages/recent-press